Continuous Improvement

To ensure you always get the most from your investment, we offer a comprehensive maintenance programme, covering both the software platform you're using and the application we delivered.

Software Support

• Password access to our Technical Resources area via our website.

• Upgrades to your licensed product, as part of programme of continuous improvement and as customer requested features are added.

• Telephone, email and remote dial-in support covering software-related issues.

Application Support

• Regular health checks to maintain the benefits.

• Proactive remote consultancy.

• Site visits by our engineering team, for training or adapting the system to new requirements.

• Measurement and reporting of the performance of the application against agreed targets.

• Reporting of emerging trends in either the programme’s performance or the customer’s process.

• Proactive recommendations to improve operability or functionality of the installation.

• Documented reporting of support outcomes and future recommendations.